TYPE:ServiceMODEL:TiguanYEAR:2024
Everything from booking the appointment to the full maintenance went smoothly and professionally.
Average Score (318 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2022
Justin was quick and prompt in our appointment needs. He stayed in contact throughout the process and had it done quickly.
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:ServiceMODEL:ID.4YEAR:2023
I am frustrated with the overall experience I've had with this service dept. Shortly after I got my brand new ID 4, I found my heater wasn't working as it should have. When I took it in, it was fixed. However, as soon as the weather started warming up, I realized my A/C no longer worked. I took the car in and they "fixed" the A/C. However, recently, I found that it was still not working right. When I took it in, they found that the coolant was only at about 25% of what it should be. This either means that it came from the factory low, or they leaked it during one of the services. They got this topped off and the A/C works better now. However, when I looked at my paperwork, I realized they did the recall work for the roof screen. At my previous visit, I told them I did not want this done as flame retardant is a known cancer agent. I did not want it sprayed in my vehicle. At this most recent service, they sprayed this chemical in the car (I can see the drips on the seats). I am very upset because now I have this flame retardant residue in a space where me and my family spend time. Overall, the service people are nice, but they are coming across as inept.
TYPE:SalesMODEL:TiguanYEAR:2025
No salesman pressure. Sales person was very knowledgeable with the car and stream lined the entire buying process.
TYPE:ServiceMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:TaosYEAR:2022
Customer service was great.. and my needs were met with the car. Car got done in a timely fashion..
TYPE:ServiceMODEL:TiguanYEAR:2024
Jordan Parrish, Service Consultant, always takes great care of my Tiguan and me
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:PassatYEAR:2018
Jordan was very helpful and communication was top notch!
